Help Center

Neuraphic builds several products that work together. Workers lets you stand up AI assistants that answer your customers on WhatsApp and other messaging channels, grounded in your own knowledge. Claeth is an AI defense layer that protects systems against prompt injection, jailbreaks, and other adversarial attacks. Prion is an autonomous security agent that scans and monitors your infrastructure. All products authenticate through a single Neuraphic account.

Go to accounts.neuraphic.com/signup and enter your name, email, and a strong password. You will receive a verification email — click the link to confirm your address. Once verified, a single account gives you access to every product. We recommend enabling two-factor authentication immediately.

If you want an AI assistant that answers your customers on WhatsApp from your own knowledge, start with Workers. If you are building AI-powered applications and need to protect them from adversarial attacks, look at Claeth. If you want continuous, autonomous security monitoring across your infrastructure, Prion is the right fit. Many teams use multiple products together and can add others at any time from the dashboard at workers.neuraphic.com.

Go to workers.neuraphic.com and sign in with your Neuraphic account. Describe the assistant you want in plain language — for example, "a support assistant for my clinic that answers patients on WhatsApp and books appointments." The builder proposes a flow, grounds it in the knowledge you provide, and boots it on a sandbox. By default, every change runs through review before it goes live. Your first assistant can be running in under thirty minutes.

Sign in to your dashboard at workers.neuraphic.com, open your organization settings, and select "Team" then "Invite member." Enter their email and assign a role — administrator, member, or viewer. They receive an invitation email; if they do not already have a Neuraphic account they will be prompted to create one. You can manage roles, revoke access, and view team activity from the same page.

Neuraphic products are web-based and work in any modern browser — Chrome, Firefox, Safari, or Edge (latest two versions). No plugins or extensions are required. Mobile access works through your device's browser, though the full desktop experience is recommended for complex management tasks. There are no special hardware requirements beyond a stable internet connection.

Neuraphic Workers lets you stand up an AI assistant for your business in minutes. You describe what the assistant should do, test it in a playground, connect your own messaging channel, and it starts answering customers. The assistant is grounded in the knowledge you give it, so it answers from your business — your hours, your prices, your policies — and not from guesswork.

Describe the assistant in plain language — for example, "a receptionist for a dental clinic that books appointments and answers questions about treatments and prices." Then add your knowledge: documents, a price list, frequently asked questions, or a link to your site. Try it in the playground until the answers are right, then connect your channel and go live.

The assistant is grounded in the knowledge you provide. When a customer asks something, Neuraphic's AI retrieves the relevant pieces of your knowledge and answers from them, citing what it used. If the answer is not in your knowledge, the assistant says so rather than inventing one — and you can review those gaps and fill them.

You bring your own WhatsApp business number and connect it from the dashboard with a guided flow. Once connected, messages to that number are answered by your assistant. You can keep a human in the loop — the assistant can hand off to a person, and you can take over any conversation at any time.

You pay for what your assistants actually handle — there is a free tier to build and test, and paid usage scales with the conversations you run. Current plan details are published in your dashboard. You are never charged for capacity you do not use.

Each business is isolated, your knowledge is yours, and conversations are handled under the same posture we maintain across the platform. For how we protect data, see Security & compliance; for export and deletion, see Privacy & data.

Make sure you are using the correct email and password, and that Caps Lock is off. If you forgot your password, use account recovery to reset it. Every sign-in also requires a second verification step — have your authenticator app or email handy.

For security we don't say which one is wrong. Double-check your email, then re-enter your password carefully. If you forgot it, use account recovery.

Your account is temporarily locked after several failed attempts. Each further failed attempt increases the wait, and unrecognized devices are locked for longer. Wait for the cooldown to pass, then try again.

Neuraphic requires a second step on every sign-in. If you set up an authenticator app, open it for your 6-digit code; otherwise check your email. The code expires in 10 minutes.

Check your spam or junk folder for an email from [email protected], and click "Resend code" if needed. If your provider blocks automated mail, add that address to your contacts.

Go to accounts.neuraphic.com/signup, enter your name, email, and password, and enter the verification code we send you. One account works across every product. We recommend enabling two-step verification right away.

First name, last name, email, password, and date of birth (gender is optional). We do not ask for a phone number or payment information to register.

An extra layer beyond your password: after entering it you provide a code from an authenticator app or email. Even if someone has your password, they cannot get in without the second factor.

Go to Security settings → "Set up", scan the QR code with any TOTP app (Google Authenticator, Authy, Microsoft Authenticator, 1Password, Bitwarden), and enter the 6-digit code to confirm. You will receive 10 backup codes — save them securely.

Use one of your 10 backup codes (each works once). If you don't have them, use account recovery with your recovery email.

Backup codes are 10 one-time emergency codes generated when you enable 2FA, shown only once. If you run low, go to Security settings → "Regenerate" to create 10 new ones and invalidate the old set. Regenerating requires your password.

In Security settings → "Disable" (requires your password). Note that Neuraphic still sends an email verification code on every sign-in even without an authenticator.

Go to account recovery, enter your email, choose a recovery method, and create a new password after verification.

Sign in and go to Password settings, enter your current password, then your new one. You will be signed out of all devices.

8–128 characters, with at least one uppercase letter, one lowercase letter, one number, one symbol, and no spaces.

For security, all sessions are revoked on a password change, so anyone signed in elsewhere is locked out immediately. Sign in again with your new password.

Go to account recovery, enter your email, choose a method (a code to your account email, a code to your recovery email, or a backup code), then create a new password.

A secondary email for emergencies — it must differ from your account email. If you lose access, it can receive a verification code. Add one in Personal info (entering your password, then confirming a code sent to the new address).

Request a code to your account email. If you cannot access that either, contact support — for security, we may require additional verification.

No. Our team cannot bypass authentication — this is what protects you against social-engineering attacks. You must verify through the recovery flow.

A way to sign in with your fingerprint, face, or device screen lock instead of a password. It is the most secure method — resistant to phishing and data breaches. Passkeys are stored on your device and never shared with Neuraphic.

Go to Security settings → Passkeys → "Add", and confirm with your device's biometrics or PIN. You can register multiple passkeys across devices.

Windows 10/11 (Windows Hello), macOS (Touch ID), iOS 16+ (Face ID / Touch ID), and Android 9+, in Chrome, Safari, Edge, and Firefox.

No. Your email is your permanent account identifier. If you need a different email, create a new account.

Go to Personal info, edit your name, and confirm with your password.

It prevents unauthorized changes if someone reaches your device while you are signed in — the same approach used by Google and Apple.

Go to Security settings. Under "Active sessions" you can see every signed-in device with its browser, IP, and last-active time, and revoke any session except the one you are using.

Revoke that session immediately, change your password, regenerate your backup codes if you use 2FA, and verify your recovery email has not been changed.

Do all of these: (1) change your password, (2) revoke unfamiliar sessions, (3) regenerate backup codes, (4) check your recovery email, (5) review recent security activity. Still concerned? Contact support.

Don't click links in suspicious emails. Go directly to accounts.neuraphic.com to check your account. Genuine Neuraphic email comes only from [email protected].

Go to Data & privacy → "Delete account" and confirm with your password. Deletion enters a 30-day grace period during which your account is deactivated but not yet erased. Export anything you need first.

Within the 30-day grace period, yes — just sign in again and the deletion is cancelled. After 30 days your account and personal data are permanently erased and cannot be recovered. See Privacy & data for the full timeline.

Use account recovery to reset your password first, then delete from Data & privacy.

Billing is unified. Every Neuraphic product you use rolls up into a single consolidated invoice managed at accounts.neuraphic.com, with one payment method and one set of receipts. Each product still shows its own usage and limits on its own dashboard, so you can see exactly what is driving the bill.

No. Adding a card never charges you — it is saved for future use, and you are only billed for the paid products or plans you actually use. If you only use free products, you are never charged.

Yes. Add multiple cards and set one as the default used for charges. Change the default any time on the Billing page; to replace a card, add the new one first, then remove the old.

Yes. Card data is tokenized by a PCI-DSS Level 1 payment processor — the full number never reaches Neuraphic systems. We keep only a secure token and the last four digits (to display them).

Four tiers: Free for evaluation and light use, Pro for individuals who need higher limits and the full feature set, Team for shared workspaces with role-based access and consolidated billing, and Enterprise for custom contracts with SSO, audit export, data-residency choices, and a dedicated account manager. The same model applies across every product, with limits specific to each.

Upgrades take effect immediately and the difference is pro-rated onto your next invoice. Downgrades and cancellations take effect at the end of the current billing period, so you keep what you paid for. Cancelling never deletes your data — it moves the account to Free at period end, and you can re-subscribe anytime. Manage all of this at accounts.neuraphic.com.

Major credit and debit cards on all plans, processed under PCI-DSS controls — card details are never stored on our servers, only a tokenized reference. Enterprise contracts can additionally pay by bank transfer or wire against issued invoices with net terms. If a method is unavailable in your country, contact [email protected].

Tax is applied when the laws of your billing country require it, based on your billing address. Business customers in reverse-charge jurisdictions can enter a valid tax ID in the billing section; once validated, future invoices are issued with reverse charge and no tax line. Keep the ID current — an expired one causes tax to be charged again.

Annual plans cancelled mid-term are refunded pro-rata for unused full months; monthly plans run to the end of the paid period. We always correct charges that result from a billing error on our side. If something looks wrong, email [email protected] with the invoice number before opening a card dispute — we can almost always resolve it faster directly.

Neuraphic collects information you provide when creating an account (name, email, password), information generated when you use our services (usage data, session logs, device and browser information), and payment information when you subscribe. For AI products, we process the inputs you send and the outputs our models generate. We also collect standard server logs and use cookies for functionality and analytics. For the complete breakdown, see our privacy policy.

To provide and operate our services, process your requests, manage your account, and deliver AI outputs. We also use data for security and abuse prevention, service improvement (using aggregated and de-identified data where possible), transactional communications, legal compliance, and personalization. Customer data on paid plans is not used to train our general-purpose AI models by default. For full details, see our privacy policy.

Neuraphic is headquartered in the United States and our primary processing infrastructure is in U.S. regions. Encrypted disaster-recovery copies of database backups are additionally stored in a region in Brazil and on a cross-cloud provider with global object replication, solely to guarantee that a single-region failure does not cause data loss. Backups are encrypted with AES-256 before leaving our primary infrastructure. We apply encryption in transit (TLS 1.2+) and at rest (AES-256), strict role-based access controls, and infrastructure-enforced retention. For EEA/UK transfers we use Standard Contractual Clauses.

We apply data minimization through infrastructure-enforced lifecycle rules. Account information is kept for the life of your account and hard-deleted within 30 days of a deletion request (a grace period during which signing in restores the account). Authentication audit logs are retained up to 90 days; behavioral telemetry for fraud/anti-bot models up to 365 days in an isolated project; diagnostic logs 30–90 days; encrypted disaster-recovery backups expire after 90 days; payment records are kept 7 years for financial compliance. Worst-case window from "delete account" to zero residual personal data is 127 days. See our privacy policy.

Sign in at accounts.neuraphic.com and use the data export feature, or email [email protected]. We provide your data in a structured, machine-readable format (such as JSON) within 30 days, including account information, profile data, and activity history.

Use "Delete account" in your settings at accounts.neuraphic.com, or email [email protected]. Day 0–30: soft-delete; cancel anytime by signing in. Day 30: an automated job atomically erases your data across every store. Day 30–127: encrypted disaster-recovery backups age out. Exceptions are records we must retain by law (such as payment transactions) and anonymized statistics.

You have the right to access, correct, delete, restrict processing, port your data, object to processing, and not be subject to solely automated decisions that significantly affect you, plus the right to complain to your local authority. Contact [email protected] or use your account settings; we respond within 30 days. See our privacy policy.

You can know what we collect and how it is used, request deletion or correction, opt out of sale or sharing, and not be discriminated against for exercising your rights. Neuraphic does not sell or share your personal information as defined by the CCPA. Contact [email protected]; we verify identity and respond within 45 days.

No. Neuraphic does not sell, rent, or trade your personal information, and does not "sell" or "share" it as defined under the CCPA/CPRA. We only share data with service providers under strict contractual protections, or when required by law. See our privacy policy and sub-processors page.

We offer a Data Processing Addendum (DPA) covering our obligations as a processor — security measures, sub-processor management, breach notification, and international transfer safeguards. To request or execute a DPA, visit our data processing page or contact [email protected].

The full developer reference lives in your dashboard at workers.neuraphic.com, alongside your projects and keys. This section covers the concepts — keys, authentication, limits, webhooks, and tooling — that apply across the platform.

Create keys from your dashboard. A key is shown once at creation — store it in a secret manager, never in source control. Scope each key to the minimum it needs, use separate keys per environment, and rotate them on a schedule. You can revoke a key at any time; revocation takes effect immediately across the platform.

Requests are authenticated with a bearer token in the Authorization header over TLS. Tokens are tied to your account and scope. Treat every token as a secret; if one is exposed, revoke it and issue a new one. For end-user sign-in flows in your own product, see Account & security.

Limits are applied per key and per account and are returned on every response in the rate-limit headers. When you exceed a limit you receive a 429 with a Retry-After hint. Back off and retry with jitter rather than hammering the endpoint. Higher quotas are available on paid plans.

Webhooks deliver events to an HTTPS endpoint you control. Every payload is signed; verify the signature before trusting it, and respond 2xx quickly — do the real work asynchronously. Deliveries are retried with backoff on failure, so make your handler idempotent using the event ID.

Yes. Official SDKs and a command-line tool are available from your dashboard, with quickstarts for common languages. The CLI handles authentication, environment management, and deploys so you can script your workflow end to end.

Errors use standard HTTP status codes with a structured JSON body containing a stable error code, a human-readable message, and a request ID. Log the request ID — including it lets support trace a failed call directly. Branch your handling on the code, not the message text.

Email [email protected] with the request ID, the endpoint, and the expected vs. actual behavior. For security issues, follow responsible disclosure. For sales or partnership inquiries, use the contact page.

Your data is encrypted in transit and at rest, access is least-privilege and audited, and the building blocks your account runs on are maintained and patched centrally. When a fix lands, every account benefits the same hour rather than waiting on individual upgrades.

Each account's data is logically separated so one tenant can never read another's. Identity is issued and verified by a single source of truth, and every product checks that identity on each request. Isolation is enforced in the data layer, not just the application layer.

All traffic uses TLS, and stored data is encrypted at rest with managed keys. Secrets are held in a dedicated secret store, never in source control, and are resolved at runtime rather than baked into images.

We build to recognized industry standards and align our controls with frameworks such as SOC 2. For the current state of our certifications, attestations, and the controls behind them, see the security and compliance page and our Trust Center.

We use a small set of vetted infrastructure subprocessors, each under a data processing agreement. The current list and how we handle data are described in our data processing documentation and privacy policy.

We welcome reports from researchers. Email [email protected] with steps to reproduce, and follow our responsible disclosure policy. Please give us a reasonable window to remediate before any public disclosure; we do not pursue good-faith researchers.

Incidents are triaged by severity with defined acknowledgement and update targets, and material incidents receive a published post-incident review. Current service health is in System status.

We commit to per-product uptime, latency, and error-budget targets, with service credits when contractual targets are missed. The details are in Availability, and material incidents receive a published post-incident review.

If a service looks down and its status page does not yet reflect it, email [email protected] with what you are seeing and the approximate time. For security-impacting issues, follow responsible disclosure.